Privacy Policy

Introduction

Kuwell is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

Information We Collect

Information You Provide

When you use our website or contact us, you may provide:

• Contact information including name, email address, phone number, and postal address
• Information submitted through contact forms or consultation requests
• Communication preferences
• Feedback and correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on our site
• Referral source and navigation patterns
• Device information

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and consultation requests
• Provide information about our natural formulas and services
• Process orders and deliver products
• Send educational content and updates about nutrition and wellness
• Improve our website and user experience
• Comply with legal obligations

Legal Basis for Processing

We process your personal information based on:

• Your consent when you submit forms or agree to receive communications
• Contractual necessity when providing products or services
• Legitimate interests in operating and improving our business
• Legal obligations we must fulfil

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist with website hosting, email communications, and order fulfilment
• Professional advisors such as solicitors and accountants
• Law enforcement or regulatory bodies when required by law

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Contact information is typically retained for up to 3 years after your last interaction with us.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Kuwell
45 Meadow Lane
Nottingham NG2 3HE
United Kingdom

Email: [email protected]
Phone: +44 115 962 37 71